Marketing is a fast-changing and often fickle landscape; how do you really know if today’s buzzwords will translate into a meaningful line in your future strategy. Marketing in 2010 is a far cry from marketing today and that’s just the job titles. The growth of digital has changed everything, bringing businesses closer to customers than ever before – it’s been a steep learning curve with brands striving to meet the seamless technology and customer experience expectations of today’s consumer.
Then there’s the searching, no pun intended, questions; is everything offline pointless? Where should I be focusing the marketing strategy?
We can’t see into the future but here’s our take on the trends to watch in 2020.
AI is here to stay
Artificial intelligence (AI) has powered big strides in marketing efforts in 2019, with data insights helping build a more accurate picture of target audiences, campaigns can be much more predictive and focussed. And that’s just the start, AI allows marketeers to target content to potential buyers and deliver a refined content strategy personalised to their interests, which allows marketeers to predict trends. Past research suggested that by 2020, businesses that leverage AI to power customer insights could make $1.2 trillion more than their comparatively less-well informed peers! So it’ll be interesting to see the up-to-date figures this year.
In 2020 real-time matters. Immediacy is the new ‘we’ll get back to you in 24 hours’, with research showing that 82% of consumers rate an “immediate” response as very important when they have a question. Interestingly, only 36% of companies use live chat for marketing, sales or customer service enquiries (Hubspot, 2018). There’s a huge opportunity here for businesses ready to invest in their real-time marketing efforts. Chatbots can make this truly scalable, offering your customers true responsiveness. The challenge for businesses is ensuring those scripts are well researched and provide the answers consumers need. It goes beyond product specs and must replicate a friendly, authentic conversational experience.
Customer Experience (CX) really matters
Businesses across the board are recognising the shift of power towards the consumer. Gone are the days where customers gleaned the benefits of your product from your carefully crafted magazine advertorials; today’s consumer comes armed with research, making your website an absolutely crucial first touch-point. Your entire reputation is predicated on how customers perceive you, how easy it is to interact and buy from you. The value of your interactions and approach adds to the buying experience. That means everything from your Instagram videos to your customer service conversations has to be seamless, intuitive and in-line with consumer expectation.
Video just makes sense
It’s easy to generate, and a versatile and imaginative storytelling medium. People love consuming video, whether it’s for learning or educational purposes or to hear others’ experiences – it’s arguably the most powerful tool for brands wanting to win hearts and minds and it’s set to stay that way. In fact, your customers are far more likely to share a brand/ product video than anything else you produce. According to Optinmonster, video marketeers get 66% more qualified leads per year with video marketing achieving a 54% increase in brand awareness. Additionally, 93% of marketeers say they’ve landed a new customer thanks to a video on social media.
At Roots to Market, we build intelligent marketing capabilities using a mixture of proven marketing tactics to reach your target audience and produce marketing qualified leads for your sales team. We offer tailored, blended services of inbound and direct marketing, automation and complete tactical campaigns, dependent on clients’ needs. If you’d like to talk more about how we can help you design a future proofed marketing strategy that delivers results, get in touch today on 01392 796 702.