A little background

Forrest Marketing Group (FMG) was founded in 2006 to provide high-quality outsourced customer service, sales and telemarketing services. Today they offer a full range of outsourced call centre services and have delivered millions in revenue for leading Australian and Global brands.

We started working with FMG in 2019. They needed a trusted partner who could own and drive their entire marketing strategy. We’ve since worked with FMG to deliver a solid tactical plan aligned with their goals; provide expert marketing advice to capitalise on their established brand and grow their reach in new markets.

Our approach

Planning for success

Every year, we work with FMG to define a 12-month marketing plan aligned with their overarching business strategy.

Since 2019, we have created, managed and delivered FMG’s marketing approach, including the following campaigns and activities:

  • Management of their brand social channels, including LinkedIn, Twitter and Facebook
  • Management of their key personal stakeholders LinkedIn profiles
  • Content creation
  • Online webinar series, planning, management and follow up
  • Creating brand assets and sales enablement collateral

The results

Since 2019, FMG has continued to grow their market share and influence. Their annual customer insight surveys reveal consistently high levels of customer satisfaction, and their inbound marketing strategy has delivered lucrative new clients and projects.

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