A little background
Play Area Hygiene Services (PAHS) is the UK’s leading soft play and maintenance cleaning company; they’ve grown to offer a broad range of cleaning services to professional COVID cleaning and outdoor playground design and installation.
PAHS knew they needed to redesign and relaunch their ecommerce website. They required a contemporary design with a modern, sleek and professional look and a much-improved user experience, differentiating PAHS from competitors.
A key driver for developing a new site was their growing online presence and engagement on other digital platforms. Their Director, Elliot Myatt, was consistently publishing video content on LinkedIn, demonstrating PAHS progression and growth as a business and their customer-first approach. They needed a website aligned with this messaging that would encourage traffic, conversions, requests for consultations, further information and ecommerce sales.
They also hoped that offering their customers the ability to purchase services through their site would beat the competition in this competitive industry.
Our approach
A modern look for an established brand
Having already worked with Roots to Market on a previous design project, PAHS approached us for help and guidance. Our team held research and design meetings with PAHS to understand and establish essential product and service information, differentiators, customer needs and buying processes. We understood that maintaining their established branding was a vital consideration, so our developers and designers worked creatively to weave the PAHS bold and engaging colours into a modern, professional design.
We also worked with PAHS to overhaul their online shop to offer a seamless customer experience. Our team liaised with PAHS to format multiple product spreadsheets to ensure that the shop ran smoothly and contained all the bespoke, standard and available to order play area equipment that PAHS either source or create in-house.
The results
A more engaging user experience
The project was delivered over seven months in total, as both parties wanted to ensure a meticulously planned website that met the brief of being professional and user-friendly. The Roots team became a valuable source of knowledge for PAHS, advising on everything from website imagery to GDPR compliance related to e-commerce.
Working alongside PAHS’ outsourced SEO specialists, Roots redirected all traffic from the previous site and fully optimised the new site for search.
Within the first month of launching the website, the analytics were already demonstrating a more engaging user experience:
What our clients have to say...
“Roots have been a great source of knowledge throughout the whole website project. Not only did they give guidance on how to create a website that was going to be modern and user friendly, they also made sure that every element of our website met GDPR requirements. I would recommend the team at Roots to anyone looking for a marketing agency that are understanding and flexible to the pressures and time constraints of your business. We are already doing further project work with the team, not only due to their ability to deliver great work that sparks interest around our business but because they are happy to work collaboratively with our other outsourced suppliers – they’re basically an extended part of our team!”
Elliott Myatt, Director, PAHS Ltd
